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There's no platform to connect — copy the embed snippet from the Install Widget page in your dashboard and paste it before the closing </body> tag on your website. Medolane works on any site, no code changes beyond that one snippet.

Yes. From the Configuration page you can change the primary colour, welcome message, agent name, tone, and language. Pro and Enterprise plans include white-label mode to remove the 'Powered by Medolane' badge.

When a visitor requests a human agent, or when the AI detects it cannot resolve the query, the session is marked as escalated. You receive an email alert with a session preview and a link to the full conversation in your Medolane dashboard.

The proactive trigger automatically opens the chat widget after a configurable delay (e.g. 10 seconds on the page). You can set the opening message and enable or disable this from the Widget Behaviour section in Configuration.

Each plan includes a monthly message allowance: Starter 500 (hard cap), Pro 10,000 (hard cap), Enterprise 50,000 included then $0.005 per message beyond that. Each visitor turn counts as one message. When the hard cap is reached on Starter or Pro, the widget displays a friendly fallback message until the next billing cycle.

Yes. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). API keys and access tokens are encrypted at the field level before being stored in our database. We do not store payment card numbers — billing is handled by Stripe.

Email support@magebytes.com and we will cancel and confirm within 1 business day.

All self-serve plans include a 7-day free trial with no credit card required. After the trial: Starter $9/month, Pro $49/month, Enterprise $399/month. For Custom plans (negotiated volume and SLA), contact sales@magebytes.com. You can upgrade or cancel at any time from the Billing page in your dashboard.