Medolane connects your clinic to an AI assistant that handles patient intake, books real appointments, and arranges refills — over chat, WhatsApp, or a phone call, 24/7 — so your front desk doesn't have to.
Medolane
Your AI intake assistant
Appointment booked
Tomorrow, 10:30 AM
Refill link sent
via Razorpay
How it works
Patient messages you
A patient describes what's wrong, any time of day — no hold music, no front desk queue.
Medolane
AI Agent
AI checks symptoms
Medolane classifies the concern using fixed rules and matches it to the right specialty.
Medolane
AI Agent
Appointment booked
A real appointment gets booked — live calendar availability, no manual back-and-forth.
Medolane
AI Agent
Appointment booked
Tomorrow, 10:30 AM
24/7
always-on coverage
0
diagnoses made by AI — ever
3
care workflows: intake, booking, refills
<200ms
average response time
Modules
No product catalog, no e-commerce platform to connect — just the three things a clinic's front desk actually does all day.
Understands a patient's described concern with fixed, auditable rules — never a diagnosis — and routes them to the right next step.
Checks your connected Google Calendar's free/busy times and books a real appointment, or notifies your front desk to confirm manually.
Sends a one-time Razorpay payment link straight to the patient for a medication refill — payments go to your clinic, not a third party.
Features
The AI assists — it never diagnoses or prescribes. Everything else is built around that boundary.
A hard rule, not a style choice — the AI assists and routes; your clinicians make every medical decision.
Connects to your own Google Calendar for live availability — or falls back to a simple staff-confirms request, no dead ends either way.
One-time Razorpay payment links per refill, sent directly to the patient. No recurring auto-debit, no mandate paperwork.
Distressed or complex conversations escalate to your front desk immediately, with full context carried over.
Detects and responds in the patient's own language throughout the conversation.
DPDP-aware data handling and role-based access from day one — not retrofitted after the fact.
Medolane follows your patient wherever they message or call you — the same agent, memory, and tools on every channel.
How it works
Create your workspace, add your clinic name, hours, and contact details — no platform or catalog to connect.
Set your tone, upload FAQ answers, and choose which capabilities — intake, booking, refills — are enabled.
Copy a single script snippet onto your website. The widget is live in minutes.
Patients get instant answers, book real appointments, and request refills — any time, in their own language.
One agent, three jobs — grouped here by what it actually does for your clinic.
The first conversation a patient has — routes them to the right care.
Pricing
No setup fees. No per-seat charges. Cancel anytime.
Starter
7-day free trial. No credit card required to start.
Pro
For growing clinics ready to scale AI support.
Enterprise
50k messages included. $0.005/msg beyond that. GPT-4o.
Custom
Built around your compliance, volume, and infrastructure requirements.
| Feature | Starter | Pro | Enterprise |
|---|---|---|---|
| Monthly conversations | 500 | 10,000 | 50,000 |
| Knowledge base (documents & URLs) | |||
| Analytics dashboard | |||
| Escalation inbox | |||
| Multi-language support | — | ||
| White-label branding | — | ||
| Approval workflow | — | — | |
| Platform connectors | 1 | 3 | 10 |
| AI model | GPT-4o mini | GPT-4o mini | GPT-4o |
“Patients get an answer at 2am instead of a voicemail — our front desk finally caught a break.”
Dr. Rosa M.
Clinic Director
“It never oversteps into giving medical advice, which was our biggest concern going in.”
James O.
Practice Manager
“Booking requests come in fully qualified — no more back-and-forth over the phone.”
Aisha N.
Front Desk Supervisor
AES-256 Encryption
Data encrypted at rest, everywhere it's stored.
JWT Token Rotation
Short-lived access tokens, rotated automatically.
Role-Based Access Control
Clinic, admin, and superadmin roles, enforced server-side.
PII Redaction
Emails, phone numbers, and card numbers redacted before they're stored.
Config Versioning & Rollback
Every agent config change is saved — roll back any time.
Join clinics and hospitals using Medolane to handle intake, booking, and refills around the clock.
Get started for freeContact
Questions about pricing, compliance, or a multi-clinic rollout? Send us a note — a real person on the Medolane team will get back to you.